When your ISP says this in a public forum, you have to understand the shit they have to deal with, with regards to Opticomm:

"I'm sorry about this, I do know that our staff get pretty exasperated dealing with Opticomm who give exactly zero f*cks about latency, let alone congestion. At the end of the day at best we are left commiserating with our customers about how poor their network is."